Satimax Travel & Tours Ltd is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have. It applies to all services provided through our website, WhatsApp, email, and telephone.
Who We Are
Satimax Travel & Tours Ltd is the data controller for your personal information.
Address
TCB Building F2B-021C
KG 9 Ave, Kigali, Rwanda
info@satimaxtravels.com
Phone / WhatsApp
+250 784 169 657
What Data We Collect
2.1 Information you give us
- — Identity data: Full name, date of birth, nationality.
- — Passport & travel documents: Passport number, issue and expiry dates, country of issue — collected only when required to confirm bookings, issue air tickets, or process visa applications.
- — Contact data: Email address, phone number, WhatsApp number, postal address.
- — Booking data: Travel dates, destinations, number of travellers, accommodation preferences, dietary and health requirements relevant to your trip.
- — Payment data: We do not store card numbers. Payments are processed through secure banking channels; we retain only amounts paid and transaction references.
- — Communications: Messages sent to us via WhatsApp, email, or contact forms.
2.2 Information collected automatically
- — Usage data: Pages visited, browser type, device type, IP address, and referring URL — collected in aggregate via Cloudflare Analytics.
- — Cookies: We use only essential cookies required for the website to function. No advertising or cross-site tracking cookies.
2.3 Information from third parties
When you book through a travel agent or partner, we may receive your contact and booking details from them. We treat such data under this same Privacy Policy.
How We Use Your Data
| Purpose | Legal basis |
|---|---|
| Process and confirm your booking | Contract |
| Issue air tickets and travel documents | Contract |
| Process visa and permit applications | Contract / Consent |
| Send booking confirmations and itineraries | Contract |
| Send payment invoices and receipts | Contract / Legal obligation |
| Respond to enquiries and support requests | Legitimate interest |
| Send our monthly newsletter (if subscribed) | Consent |
| Improve our website and services | Legitimate interest |
| Comply with legal and regulatory obligations | Legal obligation |
International Data Transfers
Because we book international travel, your data is necessarily shared with airlines and hotels in other countries. When we transfer data internationally, we take reasonable steps to ensure it is protected in accordance with this Policy and applicable law. For clients in the European Economic Area, we rely on standard contractual clauses where required.
How Long We Keep Your Data
| Data type | Retained for |
|---|---|
| Booking and payment records | 7 years (Rwandan tax law) |
| Passport copies & visa documents | 90 days after trip or visa grant |
| Newsletter subscribers | Until you unsubscribe |
| General enquiries | 12 months |
Your Rights
Depending on your location, you may have the following rights:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete data.
Erasure
Ask us to delete your data where we no longer have a lawful reason to hold it.
Restriction
Ask us to pause processing your data in certain circumstances.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests, including direct marketing.
Withdraw consent
Where processing is based on consent (e.g. newsletter), withdraw it at any time.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems use HTTPS encryption and sensitive data is stored in access-controlled databases. Despite these measures, no internet transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are intended for adults. We collect passport and booking details for minors only as part of a family booking made by an adult guardian. We do not knowingly collect personal data from children under 13 for any other purpose.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or applicable law. The current version is always available at satimaxtravels.com/privacy-policy. We will notify clients with active bookings of material changes by email.
Contact and Complaints
For any questions about this Privacy Policy or your personal data — or if you are not satisfied with our response and wish to escalate to a data protection authority:
info@satimaxtravels.com
+250 784 169 657
Address
TCB Building F2B-021C
KG 9 Ave, Kigali, Rwanda